Managed IT for property managers · Bay Area
IT support built for property management companies
Serve more owners and residents with fewer people. We support the property management software, building internet, access control, security and AI tools Bay Area property managers run on – and we know Yardi and AppFolio inside and out.
Book an IT Consultation →Software we supportProperty management is a lot of work
It looks like a simple business. It isn’t.
Collect the rent, fix what breaks – that’s what it looks like from the outside. On the inside, every door means a constant stream of moving pieces, and every one of them runs on technology.
Good technology lets property managers serve more clients with fewer people. That’s what we help you build – including AI.
- Unit turns – move-out inspections, cleaners, painters, photos and a new listing, all on a deadline
- Maintenance requests – intake, triage, vendor dispatch and follow-up, around the clock
- Leasing – inquiries, showings, applications, screening and lease signing
- Rent and deposits – online payments, checks, multiple bank and trust accounts
- Owners and investors – statements, distributions, tax documents and reporting
- Vendors and contracts – maintenance contracts, insurance certificates and invoices
Who we work with
Trusted by some of the Bay Area’s largest property managers
We support property management companies of every size – including two of the biggest names in Bay Area residential real estate.
2B Living
One of the Bay Area’s largest residential property managers, with properties from the East Bay to San Francisco and the South Bay.
ArtHaus Properties
Oakland-based developer, owner and manager of design-forward apartment buildings across the East Bay.
Property management software we support
We speak your software
Your property management system is the heart of your business. We know the major platforms well – how they’re set up, how they connect to your banks, email and phones, and what to do when something breaks.
Yardi
Voyager, Breeze and RentCafe – user roles and permissions, integrations, bank connections, check scanning and the browsers and add-ins your team depends on.
AppFolio
Users and permissions, AI features, online payments, check scanning and the integrations and devices that keep your leasing, maintenance and accounting teams moving.
Plus accounting in QuickBooks, resident apps, and Microsoft 365 or Google Workspace. Using something else? We’ll learn it.
Do more with less
Technology that takes work off your team’s plate
Maintenance requests
Get requests from residents into your system, routed to the right vendor and closed out – with tools like Latchel and your PMS’s own work orders set up to do the busywork.
Unit turns
Shared schedules, inspection photos and checklists your team and vendors can update from a phone, so units get back on the market faster.
AI leasing & communication
AI assistants like EliseAI can answer prospects, book showings and follow up after hours – we help you set them up securely and connect them to your data.
Owner & investor reporting
Automate statements, distributions and recurring reports so your accounting team spends less time copying numbers between systems.
Virtual assistants
Give offshore and remote assistants exactly the access they need – and nothing they don’t.
Securing remote assistants →Microsoft 365 & Google Workspace
Shared mailboxes for leasing and maintenance, shared drives for every property and email that’s protected against fraud.
Tenant Wi-Fi & building internet
Turn internet into an amenity – and a profit center
Buying one commercial fiber connection for an apartment building costs far less than an individual Comcast account for every unit. Pass the savings on as free internet and you have an amenity that helps you lease units faster, attract better tenants and support higher rents – often saving thousands of dollars along the way.
We design, install and manage the network, keep every unit’s connection secure, and give residents a help desk to call when their Wi-Fi acts up.
- One commercial fiber connection for the whole building instead of a separate cable account in every unit
- Managed Wi-Fi in every unit – each apartment on its own secure, isolated network
- 24/7 monitoring so outages are caught before residents call
- Resident Wi-Fi help desk – tenants call us, not your property manager
Fiber at no cost to the landlord
We’ve worked with AT&T Communities to bring fiber internet into apartment complexes without the property owner paying for the build-out – giving residents faster internet and your building a selling point.
Building infrastructure
The wiring behind the walls, handled
Risers, utility rooms & carriers
Every building has a utility room full of mystery cables. We get it under control and handle the providers for you.
- Riser and utility room management – organized, labeled and documented
- Cable tracing to find which line goes to which unit, panel or provider
- Carrier access – we meet technicians on site so your team doesn’t have to
- Bringing in providers – fiber, fixed wireless and local carriers, not just the big cable company
Cut the cost of building lines
Elevators, fire alarm panels and gates often still run on copper landlines that can cost hundreds of dollars a month each. We move them to 5G cellular connections on AT&T FirstNet – often for about an eighth of the cost.
- Elevator emergency phones
- Fire alarm monitoring
- Security and gate lines
Access control
Smart entry and gates that keep working
Intercoms, smart locks and gate operators all depend on the network – and when they go down, residents can’t get in. We support the systems behind your doors, from the internet connection to adding and removing residents at move-in and move-out.
ButterflyMX
Video intercoms, package rooms and mobile entry, with reliable network connections and resident access kept up to date.
DOOR (formerly Latch)
Smart locks and building access, set up on secure networks and connected to your move-in and move-out process.
DoorKing
Telephone entry systems and gate operators – including moving their phone lines to lower-cost cellular service.
Field teams & on-site staff
Support for the people out at your properties
iPads & phones for maintenance techs
Maintenance devices get dropped, lost and stolen. With mobile device management we keep your whole fleet under control.
- Locate, lock or wipe a lost or stolen device remotely
- Push work-order, PMS and inspection apps to every device
- Swap a technician’s device without losing their setup
- Keep company data separate from personal apps
Lite IT for resident managers
On-site and resident property managers often need just email and a few apps. We support them at a reduced flat rate, so you’re not paying full price for light users.
- Email, PMS access and a handful of core apps
- Help desk by phone, email or text
- Security basics: MFA, updates and endpoint protection
- Simple, predictable flat-rate pricing
Virtual assistants
Scale with virtual assistants – without putting your data at risk
Virtual assistants are one of the best ways to grow a property management company without growing payroll. But they’re working with your tenants’ and owners’ most sensitive information, often from the other side of the world.
We set up assistants so they can do their jobs in your PMS, email and phones – while keeping that information locked down.
Securing remote assistants →- Secure, managed workspaces – company-controlled devices or virtual desktops instead of personal laptops
- Multi-factor authentication on email, Yardi, AppFolio and banking
- Least-privilege access – each assistant sees only the properties and functions their job requires
- No downloading or copying of tenant and owner data to personal devices
- Activity monitoring and alerts for unusual logins or bulk exports
- Same-day offboarding – access removed everywhere in minutes when someone leaves
Protecting investor & tenant data
You’re holding a lot of other people’s secrets
Property managers store tax returns, bank details, rental applications and contracts for hundreds or thousands of owners, investors and residents – exactly what criminals are looking for. We keep it protected.
- Investor and owner records – tax returns, K-1s, W-9s, bank details and distribution information
- Tenant data – rental applications, Social Security numbers, income documents and leases
- Maintenance and vendor contracts, insurance certificates and invoices
- Wire fraud protection – email security and verification steps that stop fake payment instructions
- Encrypted, tested backups of your files, mailboxes and shared drives
- Security awareness training and phishing tests for your whole team
Banking & check scanners
Panini scanners, bank portals and trust accounts – handled
Rent still arrives by check, and every bank does remote deposit a little differently. We install and support Panini check scanners and their drivers, keep them working with each of your banks and with Yardi and AppFolio, and make sure the computers that touch your bank accounts are locked down.
- Panini check scanner setup, drivers and troubleshooting
- Remote deposit capture across multiple banks
- Operating, trust and security-deposit accounts kept separate and secure
- Multi-factor authentication and dedicated devices for banking
Let's talk
Manage more doors with the team you have
Tell us about your portfolio, your software and what’s slowing your team down – we’ll show you where technology and AI can help.
Let's Zoom
Pick a time that works and we'll meet you on Zoom.